Last Update: 15/07/2025

Refund and Exchange Policy

GAIER is committed to customer satisfaction. If you need to exchange or return a product, we are ready to assist you in a simple and transparent way, in accordance with the Consumer Protection Code.

1. Exchange Due to Defect

If the product shows a manufacturing defect, the customer may request an exchange within 7 calendar days from receipt.

Conditions for exchange:

  • The product must not show signs of use;

  • It must have the original tag (if applicable);

  • It must be in the original packaging (or similar, protected);

  • The request must be made via email or WhatsApp with a photo and description of the defect.

2. Exchange for Size, Color, or Model

Exchanges due to personal preference (size, color, or model) may be made within 7 calendar days after receipt, provided that:

  • The product is in perfect condition and unused;

  • The tag is intact;

  • The customer covers the shipping costs for the exchange.

3. Returns and Refunds

The customer has the right to withdraw from the purchase and request a product return within 7 calendar days, starting from the delivery date.

To do so, it is necessary to:

  • Send the product in perfect condition and unused;

  • Make the request via email or WhatsApp, informing the reason for the return;

  • Once the product is received and inspected, the refund will be processed according to the payment method:

Credit card: refund within up to two billing cycles
PIX or bank slip: refund via bank transfer within up to 5 business days

4. Sale or Outlet Items

Items purchased in the Outlet section or with promotional discounts are not eligible for return or exchange, except in cases of manufacturing defects.

5. How to Request

To request exchanges or returns, contact us via email at contato@gaier.co or via WhatsApp. Provide:

  • Full name

  • Order number

  • Reason for the request

  • Photos of the product (if necessary)

6. Final Notes

GAIER reserves the right not to accept products that do not meet the criteria above and to return the item to the customer without a refund or exchange.