F.A.Q.

Frequently asked questions

How do I make a purchase at GAIER?

Just browse through the categories, choose your desired product, select the size/color, and click on “Add to cart.” Then, simply complete your order and fill in your information.

What payment methods are accepted?

We accept credit cards, PIX, bank slips (boleto), and digital wallets (if enabled).

Is it safe to shop at GAIER?

Yes! We use SSL security protocols to protect all your personal and financial information.

Can I pay in installments?

Yes, you can pay in installments using a credit card. The conditions will appear at checkout.

Where can I find my order status?

You can track your order by logging into the “My Account” area with your email and password.

What is the delivery time?

Delivery time varies by region. After payment confirmation, your order is shipped within 2 business days.

The product arrived defective. What should I do?

Contact us within 7 calendar days with photos of the defect and your order number. We will arrange an exchange or refund.

I bought the wrong size. Can I exchange it?

Yes! You have up to 7 calendar days to request an exchange, as long as the product is unused and with the tag attached.

Can discounted products be exchanged?

No. Items from the Outlet or purchased with promotional discounts are not eligible for exchange, except in case of defect.

Can I cancel an order?

Yes, as long as it hasn’t been shipped yet. After shipping, you may request a return.

How do I request a return?

Just contact us via email or WhatsApp within 7 calendar days of receiving the order.

Can I change my delivery address after the purchase?

We can only change the address before the order is shipped. Contact us as soon as possible!

Do you offer free shipping?

Yes, during specific campaigns. Keep an eye on our website or social media for promotions.

How do I receive my refund?

Refunds are processed according to the original payment method. Credit card refunds appear on your statement; PIX and boleto are refunded via bank transfer.

Are the products original?

Yes, all products sold by GAIER are original and go through a quality control process.

Do you have a physical store?

We are currently 100% online. But stay tuned, exciting news is coming!

How do I contact support?

You can reach us by email at contato@gaier.co or via WhatsApp. We’re here to help!